Returns and refund policy

Return and Refund Policy :-

Last updated: [14/07/2025]

Thank you for shopping at Saramart.online. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns :-

You have [7] days from the date you received your order to request a return.

To be eligible for a return, the item must be:

Unused and in the same condition that you received it.

In its original packaging with all tags attached.

Certain types of goods are non-returnable, such as:

Perishable items (food, flowers, plants)

Personal care items (cosmetics, undergarments)

Sale or clearance items

Return Process :-

To initiate a return:

1. Email us at saramartonline@outlook.com with your order number and reason for return.

2. We will provide you with return instructions and a return shipping address.

3. You are responsible for paying the return shipping costs unless the item was defective or incorrect.

Refunds :-

Once we receive and inspect your returned item, we will notify you via email.

If approved, your refund will be processed, and a credit will be applied to your original payment method within [3] business days.

Shipping costs are non-refundable.

Exchanges :-

If you need to exchange an item for a different size, color, or product, please contact us first at saramartonline@outlook.com to check availability. 

Damaged or Incorrect Items :-

If you receive a damaged or incorrect item, contact us within [3] days of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund at no cost to you...