Refund policy

Refund & Return Policy

At Saramartonline, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we're here to help if something isn't right with your order.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is unused, unworn, and in its original packaging.
• The product is in the same condition as when it was delivered.
• You provide your order number or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Personal care and beauty products that have been opened or used.
• Undergarments and intimate apparel.
• Customized or personalized items.
• Gift cards.
• Clearance or final sale products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

• Approved refunds for prepaid orders will be processed to the original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, approved refunds will be issued via bank transfer or another mutually agreed payment method.

Exchange Policy

We are happy to replace items that are defective, damaged during delivery, or shipped incorrectly, subject to product availability.

Return Shipping

If the return is due to our error, we will cover the return shipping costs. For all other approved returns, return shipping charges may apply.