Shipping policy

Welcome to Saramartonline. We are committed to delivering your orders quickly, safely, and at no additional cost.

Free Shipping Across the UAE

We offer FREE shipping on all orders across the United Arab Emirates. There is no minimum order value required to qualify for free delivery.

Order Processing

  • Orders are processed within 1–2 business days after they are confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional campaigns or peak shopping periods, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Dubai, Abu Dhabi, Sharjah, Ajman, and other major cities: 1–3 business days
  • Remote areas within the UAE: 2–5 business days

While we strive to deliver every order on time, delivery schedules may occasionally be affected by weather conditions, public holidays, or courier-related delays.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across the UAE for your convenience.

When selecting COD:

  • Please ensure someone is available at the delivery address to receive the order.
  • The full order amount must be paid upon delivery.
  • Having the exact payment amount ready can help speed up the delivery process.

Order Tracking

Once your order has been shipped, you may receive tracking information by email or SMS, depending on the courier service used.

Delivery Address

Please ensure your shipping address and contact details are accurate when placing your order. Saramartonline is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Failed Delivery Attempts

If our delivery partner is unable to deliver your order after multiple attempts due to the recipient being unavailable or unreachable, the order may be returned or cancelled. Our customer support team will contact you whenever possible to arrange a successful delivery.

Questions or Assistance

If you have any questions about your order or delivery, please contact our customer support team through the Contact Us page. We are always happy to assist you.